Refund policy
Changed Your Mind? No Problem!
You have 14 days from receiving your order to request a return, provided the item is unopened and in its original packaging.
How to Return an Item
Step 1: Request an Returns Form
Email us at laura@fitnesshealth.co and we'll send you our simple Return Merchandise Authorisation form.
Step 2: Pack Your Item
Include your completed Returns form with the return.
Step 3: Send It Back
Post your return to the address below. We recommend using a tracked service and keeping proof of postage.
Return Address:
Fitness Health Ltd (Returns)
606 Gower Road
Swansea
SA2 7DP
United Kingdom
Return Shipping Costs
Change of Mind Returns:
You're responsible for return shipping costs within the 14-day period.
Faulty, Damaged, or Incorrect Items:
We'll cover all return costs. Contact us within 24 hours and we'll arrange collection or provide a prepaid return label.
Refused or Cancelled Deliveries:
If you cancel after shipping or refuse delivery (unless the item is damaged), you'll be responsible for return freight charges.
Refund Process
Once we receive and inspect your return:
- We'll send you an email confirmation
- Your refund will be processed within 30 days
Refunds are issued to your original payment method.
Return Conditions
Items must be:
- Unopened and in original, resalable condition
- Securely packed and insured
- Returned using a tracked/signed delivery service
Faulty or Defective Items
Found a problem? We're here to help!
Contact us at laura@fitnesshealth.co with:
- Your order number
- Product name/code
- Description of the fault
- Whether you'd prefer a refund or replacement
We'll review your case and respond by email. Most issues are resolved quickly, with refunds processed within 30 days.
Need Help?
📞 Phone: 01792 699822
📧 Email: laura@fitnesshealth.co
We're here to make your return as smooth as possible!
