Terms of service

Terms and Conditions of Sale

Effective Date: January 2026
Last Updated: January 2026
Document Reference: FH-TOS-2026-01

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

Table of Contents

  1. General Terms
    1. About These Terms
    2. About Us
    3. Changes to These Terms
    4. Changes to Our Website and Products
  2. Ordering and Payment
    1. Product Information
    2. Placing an Order
    3. Pricing and Payment
  3. Delivery
    1. Dispatch
    2. Delivery
    3. International Orders
    4. Risk and Title
  4. Inspection, Returns, and Refunds
    1. Inspection Upon Receipt
    2. Your Right to Cancel (Consumer Contracts)
    3. Returns for Faulty or Misdescribed Goods
    4. Refund Processing
  5. Product-Specific Terms
    1. Food Supplements and Nutritional Products
    2. Fitness and Exercise Equipment
  6. Warranties and Liability
    1. Product Warranty
    2. Limitation of Liability
    3. Indemnification
  7. Intellectual Property and Content
    1. Intellectual Property
    2. User Content
  8. Data Protection and Privacy
    1. Privacy and Data Protection
  9. Legal and Regulatory
    1. Governing Law
    2. Jurisdiction and Dispute Resolution
    3. Regulatory Information
    4. Third-Party Links
    5. Force Majeure
    6. Electronic Communications
    7. Severability
    8. Waiver
    9. Assignment
    10. Entire Agreement
  10. Contact and Complaints
    1. Customer Service
    2. Complaints

Part A: General Terms

1. About These Terms

  1. These Terms and Conditions ("Terms") govern:
    1. Your use of our website at fitnesshealth.co (the "Website");
    2. The sale and supply of products by us to you; and
    3. Any other interactions you have with us.
  2. By using our Website or placing an order, you confirm that you:
    1. Accept these Terms and agree to comply with them;
    2. Are at least 18 years of age or have parental or guardian consent;
    3. Are legally capable of entering into binding contracts;
    4. Are not located in a country subject to trade sanctions; and
    5. Will use our products only for lawful purposes.
  3. If you do not agree to these Terms, you must not use our Website or order products from us.
  4. We recommend that you print or save a copy of these Terms for your records. These Terms are available in English only.

2. About Us

  1. We are Fitness Health, a company registered in England and Wales.
  2. Our details:
    Company Name: Fitness Health Ltd
    Registered Address: Gower Road, Swansea, United Kingdom. SA2 7DP.
    Company Registration Number: 08392277
    VAT Registration Number: GB164383792
  3. Contact Information:
    Email: infoo@fitnesshealth.co
    Telephone: +44 29 2277 2796
    Customer Service Hours: 09:00 - 15:00 (GMT/BST) Monday - Friday
  4. We are registered with the relevant United Kingdom food authorities for the sale of food supplements.

3. Changes to These Terms

  1. We may revise these Terms at any time by updating this page.
  2. The Terms in force at the time you place your order will apply to that order.
  3. We will notify registered customers of material changes by email where possible.
  4. Continued use of the Website after changes constitutes acceptance of the revised Terms.

4. Changes to Our Website and Products

  1. We may update our Website and change its content at any time without notice.
  2. We may discontinue, modify, or vary any product without prior notice.
  3. We do not guarantee that our Website will be available at all times or be uninterrupted.

Part B: Ordering and Payment

5. Product Information

  1. Accuracy of Information
    1. We make reasonable efforts to ensure product descriptions, images, pricing, and specifications are accurate.
    2. Product images are for illustrative purposes only. Actual products may vary slightly.
    3. Packaging may differ from images shown due to manufacturer updates.
  2. Errors
    1. If we discover an error in the price or description of a product you have ordered, we will contact you to inform you of the error and give you the option to continue with the order at the correct price or specification, or to cancel the order.
    2. We reserve the right to cancel orders affected by obvious pricing errors.
  3. Product Availability
    1. All orders are subject to availability.
    2. If a product is unavailable, we will notify you and offer alternatives or a full refund.

6. Placing an Order

  1. Order Process
    1. You place an order by completing the checkout process on our Website.
    2. Your order is an offer to buy products from us.
    3. We will send you an order confirmation email acknowledging receipt of your order. This is NOT acceptance of your order.
    4. A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.
  2. Order Acceptance
    We reserve the right to refuse or cancel any order for any reason, including but not limited to:
    1. Product unavailability;
    2. Errors in product or pricing information;
    3. Suspected fraudulent activity;
    4. Orders from resellers or trade customers without prior agreement;
    5. Orders that exceed reasonable household quantities;
    6. Orders to addresses we cannot verify;
    7. Previous payment issues with your account; or
    8. Compliance with legal or regulatory requirements.
  3. We may impose quantity limits on certain products and reserve the right to refuse orders that exceed these limits.

7. Pricing and Payment

  1. Prices
    1. All prices are displayed in the relevant currency for your region.
    2. Prices include VAT where applicable at the current rate.
    3. Prices exclude delivery charges, which are displayed separately at checkout.
    4. Prices are subject to change without notice, but changes will not affect orders already accepted.
  2. Payment Methods
    1. We accept payment by major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other methods displayed at checkout.
    2. All payments must be made in full before dispatch.
    3. Your payment card will be charged when you place your order.
  3. Payment Security
    1. All payment transactions are encrypted and processed through secure payment providers.
    2. We do not store your full payment card details.
    3. We use fraud prevention measures and may request additional verification.
  4. Payment Failure
    1. If payment fails or is declined, we will not process your order.
    2. We are not responsible for any charges your bank or payment provider may impose.
  5. If you pay in a currency different from your payment card currency, your bank may apply conversion fees. These fees are your responsibility.

Part C: Delivery

8. Dispatch

  1. Dispatch Timeframes
    1. Orders are typically dispatched within 48 hours of payment confirmation, Monday to Friday, excluding United Kingdom public holidays.
    2. This timeframe is an estimate and is not guaranteed.
    3. Dispatch may be delayed during peak periods, promotional events, or due to circumstances beyond our control.
  2. You will receive an email notification when your order has been dispatched, including tracking information where available.
  3. Orders may be dispatched from our United Kingdom warehouse or partner fulfilment centres in other locations depending on product type and your delivery address.

9. Delivery

  1. Delivery Options and Timeframes
    1. Available delivery options and estimated timeframes are displayed at checkout.
    2. Delivery timeframes are estimates only and are not guaranteed.
    3. Estimated delivery dates are calculated from dispatch, not from order placement.
  2. Delivery Carriers
    We use various carriers including but not limited to:
    • Royal Mail (United Kingdom)
    • PostNL (International)
    • USPS (United States)
    • FedEx (International)
    • Other reputable carriers as appropriate
  3. Delivery Address
    1. You are responsible for providing accurate and complete delivery information.
    2. We are not liable for non-delivery or delayed delivery caused by incorrect address information.
    3. If a parcel is returned to us due to an incorrect address or failed delivery attempts, you may be charged for redelivery.
  4. Delivery Delays
    1. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays or failures, customs clearance delays, severe weather conditions, industrial action, public health emergencies, and force majeure events.
    2. If there is a significant delay, we will contact you and offer options including cancellation for a full refund.
  5. Signature and Proof of Delivery
    1. Some deliveries require a signature.
    2. If you are unavailable, the carrier may leave the parcel in a safe place, with a neighbour, or at a collection point.
    3. Carrier records constitute proof of delivery.

10. International Orders

  1. Customs, Duties, and Taxes
    1. For deliveries outside the United Kingdom, your order may be subject to import duties, taxes, and customs clearance fees.
    2. These charges are your sole responsibility and are not included in our prices.
    3. We have no control over these charges and cannot predict their amount.
    4. Please contact your local customs office for information before ordering.
  2. Customs Declarations
    1. We will complete customs declarations accurately based on your order contents.
    2. Falsifying customs declarations is illegal and we will not do so upon request.
  3. Customs Delays and Seizure
    1. We are not responsible for delays caused by customs clearance.
    2. If your order is seized, destroyed, or returned by customs, we are not liable. We may offer a partial refund at our discretion, excluding shipping costs.
  4. Regulatory Compliance
    1. Some products may not be permitted for import into certain countries.
    2. You are responsible for ensuring products you order can be legally imported into your country.
    3. We do not ship to countries subject to comprehensive trade sanctions.
  5. International orders are shipped DDU (Delivered Duty Unpaid) or DAP (Delivered at Place), meaning you are responsible for any import duties and taxes upon delivery.

11. Risk and Title

  1. Risk
    1. For United Kingdom consumer orders: Risk passes to you when you or someone you nominate takes physical possession of the products.
    2. For international orders: Risk passes to you upon delivery to the carrier.
  2. Title
    Title (legal ownership) passes to you upon the later of:
    1. Delivery of the products; or
    2. Receipt of full payment.

Part D: Inspection, Returns, and Refunds

12. Inspection Upon Receipt

  1. Immediate Inspection
    Please inspect your order immediately upon receipt for:
    1. Damage to packaging or products;
    2. Missing items;
    3. Incorrect items; or
    4. Any defects.
  2. Reporting Issues
    1. Report any damage, defects, or discrepancies within 24 hours of delivery.
    2. Contact us with your order number, a description of the issue, clear photographs showing the damage or defect, and photographs of packaging for transit damage claims.
    3. Failure to report within 24 hours may affect our ability to claim against carriers and may limit available remedies.
  3. We appreciate feedback confirming successful delivery. This helps us monitor service quality and identify issues promptly.

13. Your Right to Cancel (Consumer Contracts)

  1. Cancellation Period
    If you are a consumer, you have the right to cancel your order:
    1. From the time of order until 14 days after delivery of the goods; or
    2. For multiple items delivered separately, 14 days after delivery of the last item.
  2. How to Cancel
    To exercise your right to cancel, you must inform us of your decision by a clear statement. You may email us, use the cancellation form on our Website, write to us, or contact us through our customer service channels.
  3. Effects of Cancellation
    If you cancel:
    1. We will reimburse all payments received from you, including standard delivery costs (but not supplementary costs if you chose a delivery option other than our standard delivery).
    2. We will make the reimbursement within 14 days of receiving the returned goods or you providing evidence of having sent back the goods, whichever is earlier.
    3. We may deduct from the reimbursement any diminution in value resulting from your handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.
  4. Returning Cancelled Goods
    1. You must return the goods within 14 days of informing us of your cancellation.
    2. You bear the direct cost of returning the goods unless we have agreed otherwise.
    3. You are responsible for the goods until they reach us.
    4. We recommend using a tracked delivery service and retaining proof of postage.
  5. Exceptions to Cancellation Rights
    The right to cancel does not apply to:
    1. Goods that are sealed for health protection or hygiene reasons and have been unsealed after delivery (including opened food supplements, vitamins, or nutritional products);
    2. Goods that have been mixed inseparably with other items after delivery;
    3. Goods made to your specifications or clearly personalised;
    4. Goods that deteriorate or expire rapidly; or
    5. Sealed audio, video, or software that has been unsealed.

14. Returns for Faulty or Misdescribed Goods

  1. Your Statutory Rights
    These Terms do not affect your statutory rights. If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015. If goods are faulty or defective, not as described, not fit for purpose, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund.
  2. Short-Term Right to Reject (United Kingdom Consumers)
    Within 30 days of taking ownership, you can reject faulty goods and receive a full refund.
  3. After 30 Days (United Kingdom Consumers)
    After 30 days but within 6 months, we may offer a repair or replacement first. If that fails, you can request a refund, which may be reduced for use.
  4. European Union Consumer Rights
    If you are a consumer in the European Union, you have rights under European Union consumer protection laws including Directive 2011/83/EU and the Consumer Sales Directive. Goods must conform to the contract for at least 2 years from delivery.
  5. Contact us with your order number, a description of the fault, when you first noticed the fault, and photographs or videos showing the issue.
  6. We will cover the cost of returning faulty goods.

15. Refund Processing

  1. Refunds will be made using the same payment method used for the original purchase, unless agreed otherwise.
  2. We will process refunds within 14 days of the applicable trigger event.
  3. We may make deductions from refunds where goods show signs of use beyond inspection, value has diminished due to your handling, accessories or manuals or packaging are missing, or goods are not returned in resalable condition.

Part E: Product-Specific Terms

16. Food Supplements and Nutritional Products

  1. Regulatory Status
    1. Our food supplements are manufactured in accordance with United Kingdom food law and applicable European Union regulations.
    2. Food supplements are intended to supplement the diet and should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
  2. FDA Disclaimer (United States Customers)
    These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. This product is not intended to be a substitute for professional medical advice.
  3. Important Health Warnings
    1. Do not exceed the recommended daily intake stated on the product.
    2. Keep all products out of reach of children.
    3. Store products as directed on the packaging.
    4. Check the ingredients list for allergens before use.
    5. Do not use products that have passed their expiry date.
  4. Consult a Healthcare Professional
    You must consult a doctor, pharmacist, or qualified healthcare professional before taking any supplement if you:
    1. Are pregnant, trying to conceive, or breastfeeding;
    2. Are under 18 years of age;
    3. Are taking any prescription medications;
    4. Are taking other supplements;
    5. Have any medical condition;
    6. Have a history of allergies;
    7. Are scheduled for surgery; or
    8. Have any concerns about your health.
  5. Some supplements may interact with medications or affect medical conditions. We strongly recommend professional medical advice before use.
  6. Allergen Information
    1. Allergen information is provided on product pages and packaging.
    2. Products may be manufactured in facilities that handle common allergens.
    3. If you have severe allergies, contact us before ordering.
  7. Individual results from using our products may vary. We make no guarantees regarding specific outcomes.

17. Fitness and Exercise Equipment

  1. Essential Safety Requirements
    BEFORE USING ANY FITNESS OR EXERCISE EQUIPMENT, YOU MUST:
    1. Consult a physician or qualified healthcare professional, especially if you have any medical condition, are pregnant, have not exercised regularly, are over 40 years of age, or have a family history of heart disease;
    2. Read ALL instructions, warnings, and safety information provided;
    3. Inspect equipment before each use for wear, damage, or defects;
    4. Ensure you know how to use the equipment correctly;
    5. Use appropriate protective equipment where recommended;
    6. Exercise in a safe environment with adequate space;
    7. Warm up properly before exercise;
    8. Start slowly and progress gradually;
    9. Stop immediately if you experience pain, dizziness, or discomfort.
  2. Resistance Bands - Specific Warnings
    1. Inspect bands before EVERY use for tears, nicks, cuts, signs of wear or deterioration, damage to handles or attachments, and loss of elasticity.
    2. DO NOT use damaged bands. They may break during use and cause injury.
    3. Never stretch bands more than three times their resting length.
    4. Never release a stretched band. Return it to resting position gradually.
    5. Never aim bands toward face or eyes.
    6. Replace bands showing any signs of wear.
    7. Keep away from sharp objects, direct sunlight, and extreme temperatures.
  3. Assumption of Risk
    By purchasing and using fitness equipment from us, you acknowledge and agree that:
    1. Physical exercise involves inherent risks including the risk of injury or death;
    2. You are voluntarily choosing to participate in physical activities;
    3. You are responsible for determining whether exercises are appropriate for your fitness level and health;
    4. You will not use equipment if doing so would be contrary to medical advice;
    5. You accept full responsibility for your exercise choices and their consequences.
  4. Equipment Misuse
    The following are examples of misuse that void any warranty and for which we accept no liability:
    1. Using equipment contrary to instructions or intended purpose;
    2. Exceeding weight or resistance limits;
    3. Using equipment after visible damage or wear;
    4. Modifying or altering equipment;
    5. Improper storage or handling;
    6. Use by persons for whom equipment is not intended;
    7. Use without proper warm-up or technique;
    8. Commercial or institutional use of products sold for home use.

Part F: Warranties and Liability

18. Product Warranty

  1. Manufacturing Warranty
    1. We warrant that products will be free from defects in materials and workmanship at the time of delivery.
    2. Warranty periods are specified on product pages or packaging. Where not specified, the warranty period is 12 months from delivery for fitness equipment and 6 months for consumable products.
  2. What Is Covered
    1. Defects in materials or workmanship under normal use;
    2. Products that fail to perform as described when used correctly.
  3. What Is NOT Covered
    The warranty does not cover:
    1. Normal wear and tear;
    2. Damage from misuse, abuse, negligence, or accidents;
    3. Damage from failure to follow instructions;
    4. Damage from improper storage or handling;
    5. Damage from modifications or repairs not authorised by us;
    6. Damage from use with incompatible products;
    7. Consumable parts such as resistance bands after extended use;
    8. Cosmetic damage that does not affect functionality;
    9. Products used commercially when sold for home use;
    10. Products purchased from unauthorised sellers.
  4. To make a warranty claim, contact us with proof of purchase, a description of the defect, when the defect appeared, and photographs or videos of the defect.
  5. If a warranty claim is valid, we may at our discretion repair the product, replace the product with the same or equivalent item, or provide a partial or full refund.

19. Limitation of Liability

  1. Nothing Excludes Liability For
    Nothing in these Terms excludes or limits our liability for:
    1. Death or personal injury caused by our negligence;
    2. Fraud or fraudulent misrepresentation;
    3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    4. Breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, quality, fitness for purpose) to the extent not permitted by law;
    5. Defective products under the Consumer Protection Act 1987;
    6. Any other liability that cannot be excluded or limited by applicable law.
  2. Exclusion of Liability (Business Customers)
    If you are a business customer, we exclude all liability for loss of profits, sales, business, or revenue, loss of business opportunity, goodwill, or reputation, business interruption, loss of anticipated savings, loss of data or information, and any indirect, consequential, or special loss.
  3. Limitation of Liability (Consumers)
    If you are a consumer:
    1. We are liable for foreseeable loss and damage caused by our breach of these Terms or our negligence;
    2. We are not liable for loss or damage that was not foreseeable;
    3. We are not liable for losses relating to any business, commercial, or professional use.
  4. Exclusion of Liability for Exercise and Products
    TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR any personal injury, illness, or death resulting from your use of our products; any injury resulting from exercise or physical activity; any injury resulting from failure to follow instructions or warnings; any injury resulting from use of products contrary to their intended purpose; any injury resulting from use of products contrary to medical advice; any injury resulting from use of worn, damaged, or defective products that you failed to inspect; any property damage resulting from use of our products; or any loss resulting from your failure to consult a healthcare professional before starting an exercise program or taking supplements.
  5. Maximum Liability
    Subject to clauses 19.1 and 19.3, our total liability to you for any claim arising out of or in connection with these Terms or your use of our products shall not exceed the greater of the amount you paid for the specific products giving rise to the claim or one hundred pounds sterling (£100).
  6. Unless a longer period is required by law, you must bring any claim against us within 12 months of the event giving rise to the claim.

20. Indemnification

  1. You agree to indemnify, defend, and hold harmless Fitness Health, its directors, officers, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from your breach of these Terms, your misuse of products, your violation of any law or regulation, your violation of any third party rights, or any claim that your actions caused injury to a third party.
  2. This indemnity does not apply to claims arising solely from our negligence or breach of these Terms.

Part G: Intellectual Property and Content

21. Intellectual Property

  1. All content on our Website, including but not limited to text, graphics, logos, images, photographs, videos, software, and the selection and arrangement thereof, is owned by us or our licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
  2. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Website for personal, non-commercial purposes.
  3. Restrictions
    You may not:
    1. Copy, modify, or distribute our content without permission;
    2. Use our trademarks without written authorisation;
    3. Reverse engineer any software or technology on our Website;
    4. Use automated tools to scrape or extract data from our Website;
    5. Frame or embed our Website without permission;
    6. Use our content for commercial purposes without a licence.
  4. "Fitness Health", our logo, and product names are trademarks of Fitness Health Ltd. All other trademarks are the property of their respective owners.

22. User Content

  1. You may submit reviews, comments, and other content ("User Content") provided it is not illegal, obscene, threatening, defamatory, invasive of privacy, or otherwise objectionable. You retain ownership of your User Content but grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and display it.
  2. Prohibited Content
    You may not submit User Content that is false, misleading, or fraudulent, infringes intellectual property rights, contains viruses or malicious code, violates any law or regulation, promotes illegal activity, or impersonates another person or entity.
  3. We may remove any User Content at our discretion without notice.

Part H: Data Protection and Privacy

23. Privacy and Data Protection

  1. Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
  2. Under the United Kingdom General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have rights including access, rectification, erasure, and data portability. See our Privacy Policy for details.
  3. We use cookies and similar technologies as described in our Cookie Policy.

Part I: Legal and Regulatory

24. Governing Law

  1. These Terms are governed by and construed in accordance with the laws of England and Wales.
  2. This choice of governing law does not deprive consumers of the protection afforded by the mandatory laws of their country of residence.

25. Jurisdiction and Dispute Resolution

  1. United Kingdom Consumers
    If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of England and Wales, or if you live in Scotland, in the Scottish courts, or if you live in Northern Ireland, in the Northern Irish courts.
  2. European Union Consumers
    If you are a consumer resident in the European Union:
    1. You may bring proceedings in the courts of your country of residence;
    2. The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr;
    3. We will consider participating in dispute resolution procedures on a case-by-case basis.
  3. United States Consumers
    If you are a consumer in the United States:
    1. These Terms are governed by English law, but this does not deprive you of any mandatory consumer protections under the laws of your state;
    2. You agree to resolve any disputes through binding arbitration rather than court proceedings, except where prohibited by law;
    3. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, to the fullest extent permitted by law.
  4. Before initiating any formal dispute resolution, please contact us. We are committed to resolving complaints fairly and promptly.
  5. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

26. Regulatory Information

  1. In compliance with European Union Regulation No 1169/2011 (retained in United Kingdom law), product information including ingredients and nutritional values is provided on product pages and packaging.
  2. Our food supplements comply with The Food Supplements (England) Regulations 2003, The Food Safety Act 1990, and applicable European Union regulations retained in United Kingdom law.
  3. These Terms comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Consumer Rights Act 2015, and The Electronic Commerce (EC Directive) Regulations 2002.

27. Third-Party Links

  1. Our Website may contain links to third-party websites. These links are provided for convenience only.
  2. We have no control over and accept no responsibility for the content, privacy policies, or practices of third-party websites.
  3. Access to third-party websites is at your own risk.

28. Force Majeure

  1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control ("Force Majeure Event").
  2. Force Majeure Events include but are not limited to natural disasters, earthquakes, floods, storms, epidemics, pandemics, quarantine restrictions, war, terrorism, civil unrest, government actions, sanctions, embargoes, strikes, labour disputes, failure of utilities or telecommunications, supplier failures, and carrier or logistics failures.
  3. If a Force Majeure Event continues for more than 30 days, either party may terminate the affected order.

29. Electronic Communications

  1. By using our Website or providing your email address, you consent to receive electronic communications from us.
  2. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

30. Severability

  1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  2. The invalid provision shall be modified to the minimum extent necessary to make it valid while preserving its intent.

31. Waiver

  1. Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
  2. Any waiver must be in writing and signed by us to be effective.

32. Assignment

  1. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent.
  2. We may assign or transfer our rights and obligations to a successor or affiliate upon notice to you.

33. Entire Agreement

  1. These Terms, together with our Privacy Policy, Cookie Policy, and any product-specific terms, constitute the entire agreement between you and us.
  2. These Terms supersede all prior agreements, understandings, and representations.
  3. You acknowledge that you have not relied on any statement, representation, or warranty not set out in these Terms.

Part J: Contact and Complaints

34. Customer Service

Email: info@fitnesshealth.co
Telephone: +44 29 2277 2796
Address: Gower Road, Swansea, United Kingdom. SA2 7DP.
Hours: 09:00 - 15:00 (GMT/BST) Monday - Friday

We aim to respond to all enquiries within 2 business days.

35. Complaints

  1. If you have a complaint:
    1. Contact our customer service team first;
    2. Provide your order number and full details of the complaint;
    3. We will investigate and respond within 14 days;
    4. If you are unsatisfied with our response, you may escalate using the dispute resolution methods in Section 25.
  2. European Union consumers may access the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Quick Reference Summary

This summary is for convenience only and does not replace the full Terms above.

  • Orders are dispatched within 48 hours of payment (business days)
  • You will receive an email notification when your order is dispatched
  • Inspect goods upon receipt and report any damage within 24 hours
  • United Kingdom and European Union consumers have a 14-day right to cancel (conditions apply)
  • Opened supplements cannot be returned for hygiene reasons
  • Consult a healthcare professional before using supplements or exercise equipment
  • Inspect resistance bands before every use
  • Damage from misuse is not covered by warranty
  • We are not liable for injuries resulting from exercise or product use
  • Contact us first if you have any problems

Your statutory rights as a consumer are not affected by these Terms.

Version: 1.0
Document Reference: FH-TOS-2026-01