Product Returns

Returns Policy

Is there a time limit on refunds?

Refunds must be requested within 14 days of item arrival.

We require customers to complete a Fitness Health RMA Form (Return of Merchandise Authorization) for any orders over £30.This form needs to be complete before any refund or replacement is grated. This form will be sent in an email to the customer on request.

All items over the amount of £30 must be returned to Fitness Health with a RMA. Smaller items can be returned without the RMA form, all we ask for a small note to be placed into the parcel with a detailed description of the reason for return, also any invoices should be returned with the product. 

Returns must be sent to;

Fitness Health Ltd (returns)

Unit 3/Old TNT/ Phoenix Way 

Gorseinon 

Swansea 

SA48WF 

Please call 01792895905 for more details of returns  

If the buyer wishes to  have the postage costs refunded, then we ask them to return the item with the postage receipt so that we can refund the postage costs . All items being returned should be in good re-sellable condition. All items should be returned within 14 days. After this time the buyer is responsible for the cost of returning the item.

We advice buyers to obtain proof of postage when returning products to us in case of mis-delivery.

Unfortunately, we can not refund the original P+P costs after 7 days after delivery.

In the case of damaged, faulty or incorrect items Fitness Health Ltd will cover postage costs.

All refunds will be granted once products have been received and checked at our returns department. 

Please contact info@fitnesshealth.co.uk if you need any more information.

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Fitness Health Ltd . If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 7 working days of delivery of your item(s) it is your responsibility to return the item(s) to Fitness Health Ltd at your expense.


You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new saleable condition by a carrier that requires a signature as proof of delivery.

Please see our delivery information for terms regarding collection of faulty and damaged products or short deliveries.

Defective items

If you return items claiming they are defective, fitness health will examine the returned items and will notify you of your refund via e-mail within a reasonable period of time. Fitness Health will process the refund  as soon as possible and, in any case within thirty (30) days of the day fitness health confirms via e-mail that you are entitled to a refund for defective items.

Please return the items back to us including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or replacement

fitness health  advises that you send items back via registered post. The return address is:

Fitness Health Ltd (returns) , Unit 3/Old TNT/ Phoenix Way, Gorseinon, Swansea, SA48WF 

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. fitness health ltd recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. 

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